The Mobi Promise
We want you to be happy. With your phone. With your plan. And with our service. If you have problems, let us know right away. If we can't fix it or if you're still not pleased, we'll give you a refund (see our refund policy for details).
For Mobi PCS Phone questions/concerns: support@mobipcs.com, dial *611 on your Mobi PCS phone, or call 808.723.1111.
For Hele Wireless Broadband questions/concerns: helesupport@mobipcs.com or call 808.723.1111
Return your new phone or accessory for a refund.
Our Refund Policy
- The phone or accessory must be returned within seven days of purchase with less than 30 minutes of talk time.
- The phone or accessory must be returned to the original place of purchase with an accompanying sales receipt.
- The phone or accessory must be in "like new" condition and contain all original packaging and accessories.
- Refunds apply to new phone or accessory purchases, and activation fees.
Repairing Your Phone
- Bring your phone within 30 days to any Mobi PCS store for inspection and possible replacement.
- The phone must be accompanied by the original proof of purchase (sales receipt).
- The phone must be found to be defective to receive a replacement at no charge.
- The phone must be in "like new" condition and contain all original packaging and accessories.
- After 30 days, if the phone is found to be defective and still within the manufacturer's warranty period, you'll receive a "like for like" replacement immediately for a $25 expediting fee.
- Excludes phones that show signs of outside physical damage or are no longer within the manufacturer's warranty.